Privacy Policy

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, telephone number, and mailing or billing address.
• Stay and inquiry information, including requested dates, number of guests, messages, preferences, and other details you provide.
• Booking and transaction information, such as reservation details, charges, payment status, cancellations, refunds, and transaction identifiers. Payment-card details may be collected and processed directly by our payment processor rather than stored by us.
• Guest information reasonably necessary to administer a reservation, meet legal or regulatory obligations, protect the property, or communicate during a stay.
• Communications, including emails, inquiries, feedback, reviews, and records of customer-service interactions.
• Device and usage information, such as IP address, browser type, operating system, referring page, pages visited, timestamps, and similar technical information automatically transmitted when you use a website.
• Information from third parties, including booking platforms such as Airbnb or VRBO, payment processors, service providers, or another person arranging a stay on your behalf.

Please do not provide sensitive personal information unless it is reasonably necessary for your stay or we specifically request it.

We may use personal information to:

• Respond to questions and availability requests.
• Provide quotes and process, confirm, administer, modify, or cancel reservations.
• Process payments, deposits, refunds, and related transactions.
• Communicate before, during, and after a stay.
• Provide guest support and personalize the guest experience.
• Maintain the safety, security, and condition of the property.
• Prevent fraud, abuse, unauthorized parties, and violations of booking terms or house rules.
• Maintain business, tax, accounting, and reservation records.
• Operate, secure, troubleshoot, and improve our website and services.
• Establish, exercise, or defend legal claims.
• Comply with applicable laws, regulations, court orders, and governmental requests.
• Send promotional messages where permitted by law. You may unsubscribe from marketing emails at any time.

Our website and its hosting providers may use cookies, logs, and similar technologies that are necessary for security, network management, site functionality, and performance.

If we introduce non-essential analytics or advertising technologies, we will update this Privacy Policy and provide any choices or consent mechanism required by applicable law.

You can adjust your browser settings to block or delete cookies. Some website features may not function correctly if required cookies are disabled.

Some browsers offer "Do Not Track" signals. Because there is no universally accepted standard for responding to these signals, our website may not respond to them. Where applicable law requires recognition of an opt-out preference signal, such as Global Privacy Control, we will process that signal as required.

We may disclose personal information to:

• Hosting and technology providers that operate, secure, or support our website.
• Payment processors and financial institutions involved in processing transactions.
• Booking and travel platforms, including Airbnb and VRBO, when you use those services or when disclosure is necessary to administer a platform reservation.
• Property and guest-service providers, such as cleaners, maintenance providers, property managers, and other contractors, when reasonably necessary to provide your stay.
• Professional advisers, including accountants, lawyers, insurers, and consultants.
• Government agencies, courts, or other parties when required by law or reasonably necessary to protect rights, safety, property, guests, or the public.
• A successor or transaction party in connection with a merger, financing, sale, reorganization, or transfer of all or part of our business or assets.
• Other parties at your direction or with your consent.

We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this Privacy Policy and provide any legally required opt-out mechanism.

Third-party services have their own privacy practices. Reservations completed through Airbnb or VRBO are also governed by the privacy policy and terms of the applicable platform.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing reservations, communicating with guests, meeting tax and accounting obligations, resolving disputes, enforcing agreements, maintaining security, and complying with law.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we may delete it, de-identify it, or securely archive it where deletion is not immediately practical.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No website, transmission method, or storage system is completely secure, however, and we cannot guarantee absolute security.

Depending on where you live and the law that applies, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Obtain a copy of certain personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of the sale or sharing of personal information or certain targeted advertising.
• Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

To submit a request, email hello@laurelcanyon.house→ with the subject line "Privacy Request." Please describe your request and the email address associated with your interaction with us.

We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law, but we may request evidence of the agent's authority and verification of your identity. Certain information may be exempt from a request, including information we must retain to complete a transaction, comply with law, protect security, or establish or defend legal claims.

You may appeal a decision concerning a privacy request by replying to our response and stating that you wish to appeal.

California residents may have rights concerning their personal information under California law. These may include rights to know, access, correct, delete, and obtain information about certain disclosures, as well as the right to opt out of the sale or sharing of personal information and to limit certain uses of sensitive personal information.

During the preceding 12 months, we may have collected the categories described in Section 1 and disclosed them for the business purposes described in Section 4. We do not knowingly sell or share the personal information of consumers under 16 years of age.

Some California privacy-law requirements apply only to businesses meeting particular statutory thresholds. Regardless of whether every requirement applies to us, you may contact us with a privacy request using the procedure above.

Our website and accommodation services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. Information about minors included in a reservation should be provided by a parent, guardian, or other authorized adult.

If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

We are based in the United States. If you access the website or provide information from another country, your information may be transferred to, stored in, or processed in the United States or other countries whose privacy laws may differ from those in your location.

Where required, we process personal information based on grounds such as performing a contract with you, taking steps at your request before entering a contract, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent.

Our website may link to third-party websites or services, including Airbnb and VRBO. We do not control and are not responsible for their privacy, security, or content. Please review the policies of a third-party service before providing information to it.

We may update this Privacy Policy periodically. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated by other reasonable means where required by law.

For questions, concerns, or privacy requests, contact: